Student Complaint Process
Every student deserves a positive educational experience.
Sometimes a student’s experience may not be what they anticipate, and the student may have a concern or a complaint.
A student has the right to lodge a complaint or grievance. The institution should ensure that all concerns and complaints of students are addressed fairly and are resolved promptly. Student complaints relating to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA) must first be filed with the institution to seek resolution. See the institution’s complaint process.
If the student is not satisfied with the outcome of the institution’s complaint process, the student can file a complaint with the Commission for Independent Education, 325 W. Gaines Street, Suite 1414
Tallahassee, FL. 32399-0400
Or E-mail: [email protected]
Or Fax: 850-245-3238 Tallahassee, FL
Distance Education Students: If the student is not satisfied with the outcome of the Commission’s complaint process, the student may appeal the complaint to the Council at [email protected].
SARA consumer protection provisions require the Institution’s Home State, through its SARA Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information.
Additional information can be found in Section 4 of the SARA Policy Manual.